FAQ

Frequently Asked Questions (FAQ)

1. What is The Gothic Hub?
The Gothic Hub is an online shop specializing in gothic fashion and jewelry. We are dedicated to helping you express your unique style with high-quality, carefully curated products.

2. Where do you ship from?
All orders are lovingly packed and shipped from our various hand-picked vendors or our warehouse in College Station, TX.

3. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location.

4. What is your return policy?
At this time, we do not accept returns or offer refunds. All sales are final. If you encounter any issues with your order, please contact us at support@thegothichub.com, and we’ll do our best to assist you.

5. Are your products handmade?
Many of our items, including jewelry and accessories, are handmade or feature handcrafted details. This ensures that each piece is unique and may have slight variations, adding to its charm.

6. How long does shipping take?
Shipping times vary depending on your location. Orders within the US typically arrive within 3-7 business days, while international orders may take 10-20 business days. Please note that delays may occur due to customs or carrier issues.

7. How can I contact you for additional questions or support?
You can reach us at support@thegothichub.com for any questions, concerns, or assistance. We aim to respond to all inquiries within 24-48 hours.